Frequently Asked Questions
Everything you need to know about shopping sustainably with Grove.
How does the flexible subscription work?
Grove offers a flexible monthly shipment service. You can customize your basket, skip a month, or change your delivery frequency at any time through your account settings.
What are your shipping rates and delivery times?
Standard shipping is a flat rate of $4.99, while VIP members enjoy free shipping on all orders over $29. Orders typically arrive within 3-5 business days via carbon-neutral shipping.
What is your return policy?
We want you to love your home essentials. If you are not satisfied with a product, you can return it within 30 days of receipt for a full refund, no questions asked.
Are all products at Grove eco-friendly and non-toxic?
Yes. Every product we carry must meet our strict standards for non-toxicity, efficacy, and sustainability. We prioritize plant-based ingredients and plastic-free packaging.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view the real-time status of your delivery in the 'Orders' section of your account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.